ValueNest Privacy Policy

Effective Date: November 4, 2026

At ValueNest Homestay (“ValueNest,” “we,” “our,” or “us”), we respect your privacy and are committed to protecting the personal information of our guests, prospective guests, website visitors, and other individuals who interact with our services.

This Privacy Policy explains how we collect, use, store, disclose, and protect your personal information when you visit our website, enquire about our accommodation, make a reservation, stay at our property, contact us, or otherwise interact with us.

By using our website or providing your personal information to us, you acknowledge that you have read and understood this Privacy Policy. Where consent is legally required, we will seek your consent in accordance with applicable law.

Please read this policy carefully to understand our privacy practices.

1. Information We Collect

We may collect different types of personal information depending on how you interact with ValueNest Homestay.

1.1 Personal identification information

When you make a reservation, submit an enquiry, or check in at our property, we may collect: full name of the guest and other occupants; mobile number and WhatsApp number; email address; residential address and country of residence; age or date of birth where required; government-issued identification details such as passport, Aadhaar, driving licence, or another accepted identity document, where legally permitted and required; nationality and information required for applicable guest registration or reporting obligations; and emergency contact details, if voluntarily provided or necessary for the stay.

We collect only the information reasonably necessary for reservation management, guest verification, accommodation services, security, and compliance with applicable legal requirements.

1.2 Reservation and stay information

When you enquire about or book a stay, we may collect check-in and check-out dates; number of guests, including adults and children; room, cottage, villa, or accommodation preferences; reservation confirmation number and booking source; special requests such as additional bedding, meal preferences, or accessibility arrangements; arrival time and transportation-related requests; check-in and check-out records; reservation changes, cancellations, and no-show information; and guest feedback, reviews, complaints, and service requests.

This information helps us manage your reservation and provide an appropriate guest experience.

1.3 Payment and transaction information

We may collect and maintain booking amounts, room charges, taxes and additional service charges; payment status, transaction references and receipt details; refund amounts and refund status; and billing details where required.

Payments may be processed through third-party payment providers, banks, or booking platforms. We generally do not need to store your complete card number, card security code, or internet banking password. Information collected or processed directly by a payment provider is also subject to that provider’s privacy policy.

1.4 Website and technical information

Depending on the website features and tools we use, technical information may be collected automatically, including IP address; browser type and version; device type and operating system; pages visited and links clicked; date, time and duration of visits; referring website or traffic source; cookie identifiers; and website interaction data.

We use this information to maintain website functionality, understand visitor behaviour, improve our services, and protect our website against misuse.

1.5 Communications and enquiries

If you contact us through a contact form, telephone call, email, WhatsApp, or social media, we may collect your name, contact information, message content, enquiry history, and relevant communication records. We use these details to respond to questions, assist with bookings, resolve issues, and improve customer support.

1.6 Information about accompanying guests

The person making a reservation may provide information about other individuals staying at the property. If you book on behalf of other guests, please ensure that you are authorised to provide their information and that they receive any privacy information required by applicable law.

2. How We Use Your Personal Information

ValueNest Homestay may use personal information for the following purposes:

• Reservation management: receive enquiries, confirm bookings, manage availability, and process reservation changes or cancellations.

• Guest check-in and check-out: verify guest details, maintain stay records, and facilitate arrival and departure.

• Accommodation services: provide rooms, facilities, meals, amenities, and other services requested by guests.

• Guest communication: send booking confirmations, check-in instructions, payment acknowledgements, property information, and important updates.

• Payments and refunds: confirm transactions, maintain financial records, issue receipts, and process eligible refunds.

• Legal compliance: fulfil applicable tax, accounting, guest-registration, law-enforcement, and other legal obligations.

• Security and fraud prevention: detect suspicious reservations, prevent misuse, protect guests and property, and investigate incidents.

• Customer support: respond to complaints, address special requests, and resolve disputes.

• Website improvement: understand how visitors use our website and improve usability, performance, and content.

• Marketing and promotions: where permitted by law and, where required, with your consent, share offers, seasonal packages, promotions, and updates.

• Business administration: maintain records, evaluate service quality, manage operations, and protect our legal rights.

We will not use your personal information for purposes unrelated to those described in this policy unless we have an appropriate legal basis and provide any additional notice or obtain consent where required.

3. Legal Basis for Collecting and Processing Information

We handle personal information in accordance with applicable Indian laws, including the Information Technology Act, 2000, and the Digital Personal Data Protection Act, 2023, and associated rules to the extent applicable and in force.

Depending on the circumstances and applicable legal requirements, information may be processed with your consent; to provide accommodation or other services you have requested; to complete a reservation or take steps requested by you before confirming a booking; to meet applicable legal or regulatory obligations; or for other lawful purposes permitted by applicable law.

Where consent is required, we will explain the relevant purpose and provide a reasonable way to withdraw consent. Withdrawal of consent does not invalidate processing lawfully carried out before withdrawal.

The Digital Personal Data Protection Rules, 2025 were notified in November 2025, with certain provisions scheduled to take effect in phases. Our privacy practices should be reviewed against the provisions applicable to our business as they come into force.

4. Cookies and Similar Technologies

Our website may use cookies and similar technologies to improve your browsing experience. Cookies are small files stored on your device that help websites remember preferences and understand how visitors interact with web pages.

We may use essential cookies for core website functionality, security, and navigation; preference cookies to remember settings; analytics cookies to understand traffic and visitor behaviour where enabled; and marketing cookies to measure advertising performance or support relevant advertising where applicable and permitted.

You may be able to manage cookies through your browser settings or through a cookie preference tool on our website, if available. Blocking certain cookies may affect some website features. We will obtain consent for non-essential cookies where required by applicable law. The actual cookies used depend on the technologies configured on our website.

5. Third-Party Services and Booking Platforms

To operate our homestay, we may work with online travel agencies and accommodation booking websites; payment gateways, banks, and financial service providers; property management and reservation management software; website hosting, cloud storage, and technical service providers; website analytics and performance monitoring services; email, SMS, telephone, and WhatsApp communication providers; and accounting, invoicing, and customer support service providers.

These providers may process relevant information to perform services on our behalf or independently under their own privacy policies and contractual obligations.

If you book through a third-party booking platform, the platform may collect your personal information, process your payment, and share necessary reservation details with us to fulfil your stay.

We encourage you to review the privacy policies of relevant third-party platforms before providing information directly to them. ValueNest Homestay does not control the privacy practices of independent third-party websites or services.

6. Sharing and Disclosure of Personal Information

ValueNest Homestay does not sell guests’ personal information to third parties for money. We may share personal information only where reasonably necessary for the purposes described in this Privacy Policy, subject to applicable law.

Information may be shared with service providers providing booking management, website hosting, communications, payment processing, or technical support; booking platforms through which your booking is made or managed; payment providers involved in transactions or refunds; government authorities where disclosure is required by law or a valid legal request; professional advisers such as accountants, legal advisers, and auditors; a lawful business successor in connection with a merger, restructuring, transfer, or sale; and other parties with your permission or where disclosure is otherwise legally permitted.

We aim to limit shared information to what is reasonably necessary for the relevant purpose.

7. Data Storage, Retention, and Deletion

We retain personal information only for as long as reasonably necessary to fulfil the purposes for which it was collected, meet legal obligations, resolve disputes, maintain financial records, and protect our legitimate interests, subject to applicable law.

Reservation records are retained as necessary for booking management, customer service, and legal or business recordkeeping. Identity and guest registration records are retained for periods required by applicable laws and legitimate operational requirements. Payment and accounting records are retained for applicable tax, accounting, and financial compliance periods. Customer enquiries are retained for a reasonable period to respond and maintain relevant communication history. Marketing information is retained until no longer needed or until consent is withdrawn or an opt-out is made, where applicable. Website analytics data is retained according to the configuration of our analytics tools and the purposes for which data is collected.

When information is no longer required, we will take reasonable steps to delete it, anonymise it, or otherwise dispose of it securely, unless retention is required or permitted by applicable law.

Information held by third-party booking platforms, payment providers, or other independent services may be subject to their own retention policies.

8. Data Security

We take reasonable measures to protect personal information against unauthorised access, disclosure, alteration, loss, misuse, or destruction. Depending on our systems and operational arrangements, these measures may include limiting access to authorised personnel; using passwords and access controls; using reputable hosting and technology providers; maintaining software updates and security practices; restricting access to guest identity and reservation records; taking precautions when sharing information with service providers; and reviewing suspected security incidents.

No website, electronic transmission, or storage system can be guaranteed to be completely secure. We cannot guarantee absolute security of information transmitted over the internet.

If a personal data breach occurs, we will take appropriate steps in accordance with applicable legal requirements, which may include containment, investigation, notification, and remedial action.

9. Your Privacy Rights and Choices

Depending on applicable law and the circumstances of processing, you may have rights concerning your personal information.

Right to access information: You may request information about personal data we process about you and how it is used, to the extent required by applicable law.

Right to correction: You may ask us to correct inaccurate or incomplete personal information, such as contact details or reservation information.

Right to deletion: You may request deletion where applicable law permits it and information is no longer required for a lawful purpose. We may need to retain certain information to comply with legal requirements, complete financial records, resolve disputes, or protect legal claims.

Right to withdraw consent: Where we process personal information on the basis of consent, you may withdraw that consent using the contact details in this policy. Withdrawal may affect our ability to provide services where information is necessary for your booking or requested service.

Right to raise a grievance: You may contact us with concerns about how personal information is collected, used, stored, or shared. We will review your concern and respond in accordance with applicable law.

Right to nominate another person: Where provided under applicable law, you may nominate another individual to exercise your rights in the event of death or incapacity.

To exercise a privacy right, contact us using the details in the Contact Us section. We may request reasonable information to verify your identity before acting on a request. We will handle requests within the time limits and according to the procedures required by applicable law.

10. Marketing Communications

ValueNest Homestay may occasionally send promotional communications about special offers, holiday packages, seasonal discounts, property updates, or other services where permitted by law. Where consent is required, we will obtain it before sending such communications.

You can opt out by following unsubscribe instructions included in an email, replying to a promotional communication with an appropriate opt-out request, or contacting us directly.

Even if you opt out of marketing communications, we may continue sending essential service-related messages, such as booking confirmations, payment updates, check-in instructions, or important changes affecting your reservation.

11. WhatsApp, Telephone, and Email Communications

If you contact ValueNest Homestay through WhatsApp, telephone, email, or another messaging service, information you share may be used to respond to your enquiry, manage your booking, and provide customer support. For example, we may use your phone number to send a reservation confirmation or provide directions to the property.

Communications handled through third-party platforms may also be subject to those platforms’ terms, security practices, and privacy policies. Please avoid sending unnecessary sensitive information through ordinary email or messaging services.

12. Children’s Privacy

ValueNest Homestay welcomes families, subject to its accommodation policies and applicable laws. We may process limited information about children when necessary to manage a family reservation, provide accommodation, maintain safety, or comply with legal requirements.

Where required by applicable law, we will obtain consent from a parent or lawful guardian and apply the safeguards required for children’s personal data. We do not knowingly collect children’s personal information for unrelated marketing purposes.

Parents or guardians who believe that a child’s information has been provided to us improperly may contact us to request a review.

13. International Data Transfers

Some third-party technology providers, booking platforms, website services, or cloud infrastructure providers may process or store information on servers located outside India.

Where personal information is transferred internationally, ValueNest Homestay will take the measures required by applicable Indian law and relevant contractual obligations. The privacy protections available through an independent third-party provider may differ depending on the service and the country in which its systems operate.

14. External Websites and Links

Our website or communications may contain links to third-party websites, including booking platforms, maps, social media pages, and payment services. These external websites operate independently and have their own privacy policies and practices.

ValueNest Homestay is not responsible for the content, security, or privacy practices of external websites that we do not control. We recommend reviewing the privacy policy of any external website before submitting personal information.

15. Photographs, Reviews, and Testimonials

We may receive guest reviews, feedback, photographs, or testimonials relating to a stay at ValueNest Homestay. We may publish reviews or testimonials for promotional purposes where we have an appropriate legal basis and any consent required by law.

We will not knowingly publish a guest’s private identity documents, contact details, or other confidential booking information as part of marketing material. If you believe that content published by us improperly reveals your personal information, please contact us so we can review the matter.

16. CCTV and Property Security

For the safety and security of guests, staff, and property, ValueNest Homestay may use CCTV cameras in appropriate common or public areas, where installed and permitted by applicable law. Where applicable, we will provide appropriate notice of CCTV monitoring. CCTV cameras should not be installed in private guest areas such as bedrooms or bathrooms.

CCTV footage may be accessed by authorised personnel and disclosed to relevant authorities where legally required or necessary to investigate a security incident. Footage will be retained only for a reasonable period consistent with security requirements and applicable law, unless longer retention is necessary for an investigation or legal obligation.

IMPORTANT: Retain this section only if CCTV is actually used at your property.

17. Fraud Prevention and Legal Disclosures

We may use or disclose relevant personal information when reasonably necessary to investigate suspected fraud, unauthorised transactions, or reservation misuse; protect the safety and security of guests, employees, and the property; enforce booking terms and accommodation policies; respond to lawful requests from competent authorities; or establish, exercise, or defend legal claims.

Any such processing or disclosure will be subject to applicable legal requirements.

18. Changes to This Privacy Policy

ValueNest Homestay may update this Privacy Policy from time to time to reflect changes in our services, business operations, website technology, or applicable laws.

When we update the policy, we will revise the “Last Updated” date displayed on this page. Where required by applicable law, we will provide additional notice or obtain consent for material changes affecting how personal information is processed.

We encourage you to review this page periodically to remain informed about our privacy practices.

19. Contact Us

If you have questions about this Privacy Policy, wish to correct your personal information, want to withdraw consent where applicable, or wish to raise a privacy concern, please contact us.

ValueNest Homestay

Property owner / operator: [Enter the legal name of the owner or operating business]

Email: [Enter your official contact email]

Phone / WhatsApp: [Enter your business phone number]

Property Address: [Enter the complete address of ValueNest Homestay]

When contacting us about a privacy matter, please describe your request clearly. We may ask for reasonable verification to ensure that we disclose or change information only for the appropriate person.

20. Governing Law

This Privacy Policy shall be interpreted in accordance with the applicable laws of India.

Any disputes relating to this Privacy Policy will be handled by the competent authorities or courts in accordance with applicable law.

Nothing in this Privacy Policy is intended to exclude, restrict, or override any right or protection that cannot lawfully be excluded under applicable law.

Before Publishing This Page

Replace the owner name, official email, phone number, and full address. Confirm whether guests book directly, through OTAs, or through both. Keep the CCTV section only if cameras are installed. Confirm whether your website uses Google Analytics, Google Tag Manager, advertising pixels, cookies, or booking forms. Confirm which payment gateways, reservation software, and guest-management services receive personal information. Establish an actual data-retention and deletion process that matches the policy.

Legal note: India’s Digital Personal Data Protection Act, 2023 and the DPDP Rules, 2025 have phased commencement dates. The relevant provisions should be checked against their effective dates before publication and as the law takes effect. This draft is a starting point, not a legal compliance certification; consider having an Indian legal professional review it.